![]() ![]() Finally, the model may have been sent to KeyShot before KeyShot had finished launching.Go to KeyShot Preferences>Advanced tab, then click on Enabled Live Linking. The next most likely because Live Linking is not activated in KeyShot. Below you will find a guide as to how to activate your subscription license using your login.For Windows users that folder is found in C:\Users\Public\Public Documents. ![]() That means that you need to not only delete the ZBrush folder itself but also the appropriate ZBrushData folder (such as ZBrushData2020). Please note: We recommend a FULL reinstall for this.This resolves the problem for about 80% of users. Please uninstall ZBrush, delete its folder, then disable all antivirus software (including Windows Defender) prior to installing again. The most common cause of this issue is that antivirus software created issues during installation of ZBrush. ![]() Alternatively, you can visit My Licenses to see the costs of upgrading your KeyShot version. If you have KeyShot 5 (the original KeyShot for ZBrush version) and never upgraded it, then upgrading to ZBrush 2018 (a free upgrade) will allow ZBrush to communicate with KeyShot 5 again. There are several possible reasons why you may receive this warning: Prerequisites See KeyShot System Requirements here Procedure Our standard 14-day trial includes all features except Save, Background Render, and Rendering Queue. When sending a model to KeyShot using the ZBrush to KeyShot Bridge you may receive an error that says "Unable to Connect to External Renderer." Modified on: Thu, 18 May, 2023 at 3:45 PM If you are interested in trying out KeyShot before purchasing, we offer a 14 day trial. ![]()
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